Ilya Pupko

Technologist (Practice Manager @ AWS)

Ilya Pupko is a Practice Manager at Amazon Web Services (AWS) Professional Services, where he leads Customer Experience and Engagement (CXE) practice. CXE focuses on providing high-scale personalized user engagement and communication across channels and mediums, using analytics and machine learning services.
Ilya has over two decades of deep technical hands-on experience at major international corporations, speaks multiple languages, and holds a BS/BSE degree and an MBA with a concentration in entrepreneurship, marketing, and global business.


2019 – present

Practice Manager, Customer Experience & Engagement

Amazon Web Services (AWS)

2014 – 2019

VP Technology & Chief Architect


2013 - 2014

Manager, Software Engineering

First Advantage


Enterprise Architecture & Customer Engagement

Cloud Computing, Infrastructure, Security, Data Analysis, Messaging and Distributed Networking

Software Development

C#, PHP, JavaScript, Python, Lua


2011 - 2013

Master of Business Administration - MBA, Entrepreneurship, Management, Marketing

University of Colorado Boulder - Leeds School of Business

2001 - 2005

Bachelor of Computer Science and Engineering - BS CSE, Mathematics, Economics

University of Colorado Denver


Prior to joining Amazon, Ilya was the VP Technology and Chief Architect at Jitterbit, the company behind many enterprise and SMB integrations. There, he oversaw strategic customer relationships and provided external architectural and security guidance to modern multi-national backbone companies. Under his watch, Jitterbit has ventured into the API Platform market and has been recognized as a leader in the Gartner Magic Quadrant for Enterprise Integration Platform as a Service (iPaaS).